Modern Workplace Adoption & Change Management Lead

Job description

WM Reply is looking for a motivated, senior-level Adoption Change Management (ACM) Consultant.  We help enterprise clients launch and migrate to Microsoft 365 technologies (such as Teams, Yammer, SharePoint, and Power Platform) with adoption change management campaigns through end-to-end strategic planning, great design and inspired creativity. We are looking for someone who is flexible and willing to take on a wide spectrum of tasks in addition to change management projects, which includes building and leading a team of consultants.


  • Lead specific end-to-end adoption change management projects, with a focus on strategy, planning delivery and client relationship building with minimal oversight
  • Communications planning, content development and delivery
  • Training planning, content development and delivery
  • Client and stakeholder engagement
  • Presales/sales activities and deliverables as well as marketing activities and deliverables
  • Webinar production and delivery
  • Project management for technical projects
  • Any other tasks that emerge due to business need
  • Mentoring and coaching junior consultants

Required Experience

  • Change management, communications and/or training experience - you'll be working directly with clients, so collaborative interpersonal skills are a winner.
  • Ability to develop clear communications, dazzling presentations, titillating communication campaigns, and/or engaging training/learning content.
  • Ability to deliver workshops and training/learning sessions to varied stakeholder audiences.
  • Problem solver with analytical abilities who thinks in terms of developing solutions to drive adoption results.
  • User experience advocate who is convincing and persuasive in messaging to end users and target audiences about 'what's in it for me?’
  • Delivery focused – our clients love us because we get stuff done. Ability to deliver and manage sales and marketing activities.
  • Overachiever who loves creating things and delivering on time. 
  • Professional and business-minded, but fun with a great sense of humor; confident in your creative ideas; willing to learn new things; and above all, good at what you do.
  • Ability to learn new technology quickly and to translate the benefits into training and communications.

Reply offers:

  • Market competitive compensation (base salary, annual bonus, and sales commission)
  • Health & Dental Insurance
  • Vision, Disability and life Insurance (100% company paid)
  • 401(k) company match
  • UNLIMITED Paid Time Off
  • Company Paid holidays
  • Opportunities for training and certification in skill area
  • Appropriate mentoring and training, to be successful in their position
  • Opportunities to learn and grow in a global environment
  • Flexible working
  • Training and knowledge sharing sessions, both inside and outside of the Microsoft space
  • In-office bar fridge (fully stocked), the latest laptops, and a sofa filled breakout area

Quirks you’ll love:

  • Flexible working – not a morning person? Then don’t start until 10am. Flying off for the weekend? Wrap up at 4pm.
  • We’re part of the Reply group and there are always training and knowledge sharing sessions, both inside and outside of the Microsoft space
  • We have an in-office bar fridge (fully stocked), Xbox, the latest iPhones and laptops, and a sofa filled breakout area


At HQ, we have a budding comedian, a spin instructor, a DJ, a backflip world record holder, a DJ, a goth model and a cartoonist. Our offices are equipped with Xboxes, a fully-stocked beer fridge, Dungeons & Dragons club and plenty of nerf guns. The diversity - we have people from across all walks of life - a mix of nationalities, sexualities, religions, genders and interests so buckle in and apply already!

Company Culture

Check out this video to get a better idea of our company culture!